FAQs

How long does delivery take?

Orders are normally prepared and dispatched within 1–2 business days after successful payment confirmation.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery estimates may vary because of customs procedures, local courier operations, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

How much does shipping cost?

Elureix offers free standard shipping on orders over €30.

For orders below €30, the applicable shipping charge will be calculated and displayed during checkout before payment is completed.

Prices displayed on our website include applicable VAT where required.

How can I track my order?

Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Use the tracking link to follow the latest delivery updates until your package reaches its destination.

Tracking information may require a short period to appear after the parcel has been handed to the shipping carrier.

Which payment methods do you accept?

Available payment options may include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Payment methods displayed at checkout may vary depending on your device, location, and selected currency. Transactions are processed through secure and encrypted payment systems.

Can I modify or cancel my order?

Please contact us as soon as possible at contact@elureix.com.

We can only modify or cancel an order before it has entered processing or been dispatched. Once the package has shipped, it cannot normally be changed or cancelled.

After delivery, eligible women’s dresses may be returned in accordance with our Return & Refund Policy.

What is your return policy?

Eligible purchases are covered by our 60-day satisfaction guarantee.

Returned dresses must be unused, unworn, unwashed, unaltered, and in their original condition, with all original tags, packaging, and included accessories where applicable.

Dresses showing signs of wear, washing, perfume, cosmetics, tailoring, stains, damage, or removed tags may not qualify for a return.

Proof of purchase, such as your order number or confirmation email, is required.

How do I request a return?

Email contact@elureix.com with your order number and a brief explanation of the reason for your return.

After reviewing your request, our support team will provide the correct return address and complete return instructions.

Approved refunds are issued to the original payment method within 5–10 business days after the returned dress has been received and inspected.

What should I do if my dress arrives damaged or incorrect?

Contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or different from the item ordered.

Please include:

Your order number
Clear photographs showing the complete dress
Close-up photographs showing the affected area
A short description of the problem

Once your claim has been reviewed, we will provide an appropriate resolution, which may include a replacement, partial refund, or full refund where applicable.

Do you offer direct exchanges?

Elureix does not currently provide direct exchanges.

To order a different dress style, color, or size, return the eligible product for a refund and place a new order through our website.

Are Elureix women’s dresses covered by a warranty?

Yes. Eligible women’s dresses are covered by our 30-day Quality Assurance Warranty, beginning on the date your order is delivered.

The warranty may cover manufacturing-related issues such as:

Faulty stitching or defective seams
Manufacturing defects in the fabric or lining
Faulty buttons, hooks, zippers, clasps, or fasteners
Defective straps, sleeves, waistbands, or elastic sections
Production defects affecting lace, prints, embroidery, sequins, pleats, ruffles, or decorative elements

Normal wear, accidental damage, incorrect washing, misuse, unsuitable storage, tailoring, or alterations are not considered manufacturing defects.

How do I choose the right dress size?

Many Elureix women’s dresses are available in a flexible One Size fit that generally suits:

EU Sizes: 36–42
Bust: approximately 80–98 cm
Waist: approximately 60–82 cm
Hips: approximately 85–106 cm

Fit may vary depending on the dress fabric, stretch, cut, lining, neckline, waist design, sleeve style, and overall silhouette.

Please review the individual product description and size information before ordering. Allow a possible measurement difference of approximately 1–3 cm.

How should I care for my dress?

Always review the care label attached to your dress before washing or cleaning it.