Privacy policy

Store Information

Store: Elureix
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@elureix.com
Phone: +39 346952021
Full Name: Pietro Scialabba

1. Information We Collect

When you visit our website, create an account, place an order, subscribe to our newsletter, or contact us, we may collect information necessary to provide our products and services.

Personal Information: This may include your name, billing and shipping address, email address, telephone number, and any information you voluntarily provide when communicating with us.

Payment Information: Payments are processed securely through trusted third-party payment providers. Elureix does not store your complete credit or debit card details. Payment providers process your payment information in accordance with their own privacy policies and applicable security standards.

Order Information: We collect information relating to your purchases, including products ordered, delivery information, transaction history, returns, refunds, and customer service communications.

Technical Information: We may automatically collect your IP address, browser type, operating system, device identifiers, language settings, pages viewed, referring websites, and browsing behavior using cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Provide customer support.
Arrange shipping and delivery.
Process payments securely.
Prevent fraud and unauthorized transactions.
Improve our website, products, and services.
Comply with legal and regulatory obligations.
Respond to inquiries and communicate regarding your orders.
Send promotional communications where you have provided consent or where otherwise permitted by law.

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal information based on one or more of the following legal grounds:

Your consent.
The performance of a contract with you.
Compliance with legal obligations.
Our legitimate business interests, provided those interests are not overridden by your rights.

4. Sharing Your Information

We only share personal information when necessary to operate our business or comply with legal obligations.

We may share your information with:

Payment service providers.
Shipping and logistics companies.
Website hosting providers.
Analytics providers.
Email and customer support platforms.
Fraud prevention and security partners.
Government authorities where required by law.

These service providers may only use your information to perform services on our behalf and are required to protect your information appropriately.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, improve website performance, measure traffic, prevent fraud, and personalize your shopping experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical, organizational, and administrative security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records where required by applicable law.

8. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence by our trusted service providers. Where required by law, appropriate safeguards are implemented to protect personal information during international transfers.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Request a portable copy of your personal information.
Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at contact@elureix.com.

10. Marketing Communications

If you choose to receive promotional emails, we may occasionally send newsletters, product announcements, exclusive offers, and other marketing communications.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

11. Children's Privacy

Our website is not directed toward children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites, and we encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Updated versions will be published on this page and become effective upon posting unless otherwise required by law.