Refund policy

Store: Elureix
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@elureix.com
Phone: +39 346952021
Business Owner: Pietro Scialabba

At Elureix, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a clear, fair, and transparent return and refund process.

1. 60-Day Return Policy

You may request a return within 60 days from the date your order is delivered, provided the item meets the eligibility requirements outlined below.

2. Return Eligibility

To qualify for a return, the item must:

Be unused, unworn, unwashed, and in its original condition.
Include all original tags, packaging, accessories, and inserts where applicable.
Be accompanied by proof of purchase, such as your order confirmation or order number.
Have a return request submitted within 60 days of delivery.

Items that do not meet these requirements may not qualify for a refund.

3. How to Request a Return

Please contact our customer support team at contact@elureix.com before returning any item.

Please include:

Your order number.
The reason for the return.
Photos if the item is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide the appropriate return address and return instructions. Returns sent without prior authorisation may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The incorrect item was received.
The item arrived damaged.
The item has a verified manufacturing defect.

We recommend using a tracked shipping service, as you remain responsible for the returned parcel until it has been delivered and received by Elureix.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you by email of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase within 5–10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not refundable unless the return results from our error or from a confirmed defective or incorrect product.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or style, please return the eligible item in accordance with this policy and place a new order through our website.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number.
Clear photographs showing the issue.
A brief description of the problem.

After reviewing your request, we will provide an appropriate resolution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a replacement, repair, full or partial refund, or store credit where accepted by the customer.

8. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Items that have been worn, used, washed, or altered.
Products returned without original tags or packaging.
Personalised or custom-made items.
Items marked as Final Sale or Non-Returnable.
Personal care products, intimate apparel, or products with broken hygiene seals where applicable.

Any exceptions will be clearly identified on the relevant product page before purchase.

9. Order Cancellation

Orders may be cancelled before they enter processing or shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure described in this policy.

10. Refused Deliveries

If an order is refused or returned because an incorrect or incomplete shipping address was provided during checkout, any shipping charges or return shipping costs incurred may be deducted from the refund where permitted by applicable law.

11. Delayed Refunds

If your refund has been approved but has not appeared after 10 business days, we recommend:

Checking your bank account again.
Contacting your bank or card issuer.
Contacting us at contact@elureix.com if you still require assistance.

12. Payment Disputes

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback. Our customer support team will make every reasonable effort to resolve your concerns promptly and fairly.

13. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available under applicable laws, including European Union consumer protection legislation where applicable.