Shipping policy

Store: Elureix
Address: Contrada Ponte Fiumarella 226, 91025 Marsala, Trapani, Italy
Email: contact@elureix.com
Phone: +39 346952021
Full Name: Pietro Scialabba

At Elureix, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

2. Delivery Destinations & Estimated Delivery Times

Elureix ships internationally through trusted shipping partners.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, carrier operations, weather conditions, public holidays, transportation delays, or other circumstances beyond our reasonable control.

3. Shipping Costs

Free Standard Shipping: Available on qualifying orders over €30.
Orders Below €30: Shipping charges are calculated automatically during checkout before payment.

Where applicable, prices displayed on our website include VAT.

4. Order Tracking

After shipment, you will automatically receive tracking information by email.

If you do not receive tracking details within 48 hours after your order has been shipped, please contact us at contact@elureix.com.

5. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, any such charges are the responsibility of the customer.

6. Delivery Issues

If your shipment is delayed, lost, damaged, or arrives in unsatisfactory condition, please contact us as soon as possible so we can assist you.

We will work with the shipping carrier to investigate delivery issues and provide an appropriate solution where applicable.

Elureix is not responsible for delays resulting from:

Incorrect or incomplete shipping information provided by the customer.
Customs inspections or customs delays.
Carrier operational delays.
Weather conditions.
Natural disasters.
Public holidays.
Other events beyond our reasonable control.

7. Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to update your shipping information before dispatch; however, changes cannot be guaranteed once an order has entered processing.

8. Failed Delivery Attempts

If a package cannot be delivered due to an incorrect address, repeated failed delivery attempts, or refusal by the recipient, the package may be returned to us.

Any additional shipping costs incurred for reshipment may be the responsibility of the customer.